Fix QuickBooks Internet Connection Errors (The IC Status Error Code)

Last Updated on February 3, 2021 by Editorial Team

While downloading the QuickBooks Payroll update some times users face a QuickBooks internet connection error IC 67186429, 67186457, 67186445, and 6718407. This error code defines that the server can’t able connect or raised which also includes 2014 and more editions. These errors basically occur because of internet connection error IC are caused by incorrect internet settings, damaged company files, firewalls, etc.

What are the Causes of QB Internet Connection Errors

These errors basically occur because of internet connection or IC error. The causes of error are:

  • There may be incorrect internet settings.
  • Some of the company files may be damaged.
  • Even firewalls or antivirus setting also creates the QuickBooks Payroll internet connection errors.
  • There may be an inaccurate key used for the payroll subscription.
  • It may be because the browser you are using does not contain Intuit as its trusted site.
  • Maybe it can also be caused because the system date and time are not correct.

Solutions for QuickBooks Internet Connection or IC Error

Here first you have to assume that you are having an active QuickBooks Payroll subscription and then you expect that you can able to download an update of QuickBooks Desktop to the latest version

You should know that restarting your computer is also known as fixing the issue. If you have not tried this method then first restart your computer. But if this problem is not resolved then try to reconfigure your Internet connection. But then also you can’t able to resolve then follow steps which are discussed below.

Step 1- Verifying your QuickBooks Desktop Payroll Subscription

You have to check that you are active or you need to reactivate your QuickBooks Payroll subscription. For checking you can follow these steps:

  • First, you have to restart your computer and then you have to open QuickBooks.
  • In this step, you have to choose the employee and then click on Payroll service.
  • After this, you have to click on the account or billing information and then you have to verify the status of the Payroll subscription that is active.
  • At last, you have to click on close and the QuickBooks will be connected with the server.

Step 2- Check Service key is Active or Not

You have to check that your service key is active or not. You can check with the help of the following steps:

  • First, you have to open the QuickBooks service key window. 
  • Then you have to go to the company file and then from there
    • You have to choose the employees.
    • Then you have to click on my Payroll service.
  • In this step, if you are not having the Payroll set up then you have to choose to manage the Payroll service. But if you do not then you have to choose to add a Payroll service.
  • After this, if you are not having Payroll service in your company file, then at that time you have to click on employee and after that click on enter Payroll service key.
  • Now, you have to go to the QuickBooks service key window, where if you are not using the disk delivery then you have to click on add if there is no Payroll service is listed. Now you have to click on edit if Payroll service is listed.
  • Then in this step, you have to go to the service key window, where if you are using the disk delivery service then you have to click on edit and write down your service key.
  • Now, you have to remove the Payroll service key in QuickBooks Desktop.
  • After this, you have to click on add option and then continue with the further steps.
  • You need to enter the service key in the service key field. But if you are having a disk delivery service, then you also need to enter the latest disk delivery key which you have received.
  • Now you have to click on the next and then finish.
  • Then on your computer, you will be able to see the Payroll update message, you have to click on ok.
  • At last, you have to verify the service status which is showing active, and then click on ok.

Step3- Verifying your Computer Date and Time

For verifying your computer date and time you have to:

  • Firstly, close your QuickBooks Desktop.
  • Then you have to press the window + R keys from your keyboard for opening the run command.
  • In this step, you have to type control and then you have to click on ok.
  • After this, you have to click on clock and region and then choose the date and time.
  • Now you have can check the date and time. If you find that date and time is incorrect then you have to click on change date and time for correcting the date.
  • At last, you have to click on ok.

Step 5- Adding Intuit URL as a Trusted Site

For adding the Intuit URL as a trusted site in the internet explorer you need to follow the steps discussed below:

  • First, you have to open the Internet Explorer and then you have to click on tools and then the internet options.
  • Now you have to click on the security tab.
  • In this step, you have to click on the trusted site option.
  • After this, you need to click on the sites button.
  • Then you have to go to add this website to the zone box and then enter the intuit website.
  • Now, you have to click on clear require server verification for all the sites in the zone checkbox.
  • At last, you have to click on the close option and then click on ok.

Step 6- Verifying the Internet Explorer Settings 

Here are the steps for making Internet Explorer a default web browser, delete temporary internet files, TLS 1.2 is checked, download and install QuickBooks Tool hub, and run quick fix my program.

Steps for making Internet Explorer as a Default Web Browser

For making the Internet Explorer a default web browser you have to:

  • First, press Windows + R keys from your keyboard for opening the run command.
  • Then you need to type inetcpl.cpl for opening the Internet properties.
  • In this step, you have to click on ok.
  • After this, you have to click on the program option.
  • Now, you need to click on make the Internet Explorer as the default browser.
  • At last, you can see under the web browser, you have to choose the Internet Explorer for making a default browser.

Steps for Deleting Temporary Internet files

For deleting the temporary internet files you have to:

  • First, press Windows + R keys from your keyboard for opening the run command.
  • Then you need to type inetcpl.cpl for opening the Internet properties.
  • In this step, you have to click on ok.
  • After this, you have to click on the delete option.
  • Now you have to choose the temporary Internet files and the website files also.
  • At last, you need to click on delete.

Steps for Establishing TLS 1.2 Check

For establishing the TLS 1.2 check you have to:

  • First, you have to go to the Internet properties.
  • Then you have to click on the advanced option.
  • In this step, you first have to scroll down the page to the security section.
  • After this, you have to check that TLS 1.2 is analyzed.
  • At last, you have to establish that TLS 1.0 and TLS 1.1 are rampant.

Steps for Downloading and Installing QuickBooks Tools Hub 

In this, the QuickBooks tool hub used to help us to fix all the common errors easily. But if you want a better result then you can use Tool Hub on windows 10, 64-bit.

  • First, turn off the QuickBooks.
  • In this step, you have to download the most recent version of the QuickBooks Tool Hub. Then you have to save the file anywhere as per your comfort. But if you have already installed the tool hub before you can find out which version you are having.
    • Then you have to select the home tab.
    • After that, you are able to see the version as it will be displayed on the bottom right or you can even click on about to view the version.
  • Now you have to open the file which you have downloaded will be with an extension (.exe).
  • Then you have to follow the on-screen steps for installing and then agree to the terms and conditions.
  • After this step, when the installation will get finished you have to double click on the icon on your Windows desktop for opening the tool hub.

But if you are not able to find the option there at that time you have to search in Windows for the QuickBooks Tool Hub option and then you have to click on the program.

Steps to Run Quick Fix my Program

In this, Quick fix will be shutting down any continuing background processes of QuickBooks may be using. Even it will run a quick repair on your program.

  • First, you have to go to the QuickBooks Tool Hub, and then you have to click on the program problems.
  • And finally, you have to click on the Quick fix my program option.

Step 6- Construct your Firewall, Antivirus Program, and Other Third-Party Application

You need to construct your firewall, antivirus program, or other third-party application for allowing Internet access to the two QuickBooks files as:

  • QBW32.exe
  • And qbupdate.exe

Or you can also contact your firewall manufacturer for more troubleshooting information and techniques.

Step 7- Perform a clean install in Selective Startup

It is compulsory to do a clean install in the selective startup as this mode enables you to start Windows which will only select items running on your computer. Set up the selective startup, and perform a clean install by the following steps:

  • First, you have to press Windows + R from your keyboard for opening the run command.
  • In this step, you have to type MSConfig and then click on ok.
  • Now, you have to go to the general tab and then you have to click on the selective start-up and the local system services.
  • After this, you have to go to the services tab and then you have to click on the hide all the Microsoft services.
  • And at last, you have to click on the disable all.

Last Words

This article will help you resolve QuickBooks internet connection errors as here you can see different methods to resolve this issue in QuickBooks. But if in case you face any issue or facing any problem then you can contact QuickBooks ProAdvisor and can get the instant and best solutions to your problem.

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