Fix QuickBooks Online Login Problems (Caused By Web Browser)

Last Updated on February 12, 2021 by

QuickBooks Online helps its users to track or check on your business accounting anytime anywhere. Even if you are on vacation, not in the office, or engaged in any other activity you can be relaxed and work freely with this service of Intuit. QuickBooks Online is a web-based application that contains more features than QuickBooks Desktop. It uses to manage Payrolls and Quickbooks company files and can be accessed from anywhere from any PC. But sometimes users find login issues when they try to login into QuickBooks Online.

This error can be occurred due to any reason like internet issues, or any security purpose developed or created by Intuit. When users try to login into QuickBooks Online then they use to find errors like QuickBooks error 404, QuickBooks Online is not available, file not found, etc. So, before getting the solutions you should know the causes of this QBO login error.

Causes Of QuickBooks Online Login Problems

The causes or problem users use to face in QBO login are:

• QuickBooks Error 404
• Oops! something went wrong
• Chrome is showing a loading icon during login but couldn’t able to load anything.
• Unavailable of the account service.
• QuickBooks Error 504

The reasons behind which users are facing the QB Online login issues are:

• There might be an issue with the Intuit official site, so you need to check it up.
• You must be facing any internet issue with your PC.
• In the previous session, you didn’t sign out properly from QuickBooks Online.
• Antivirus and Other firewall applications can also be an issue because they sometimes do not allow the users to log in or to use QB Online.
• Someone else is accessing your QBO account by signing in to another location.
• Old history or cache can also be the major cause as they slow down the performance of the browser you are using.

How to Login into the QuickBooks Online 

For logging in to the QuickBooks Online you need to follow the steps which are given below:

• Firstly, you need to open the QuickBooks Online official website for logging in.
• Then there you can find two ways to enter that account, they are signed in with google or you can enter your Intuit user ID and password to access the required product.
• If you are using the google account for logging in then you need to choose the Gmail through which you want to sign in and then click on the sign-in option.
• But if you want to login with the user ID and password then
  • You have to first, go to the user ID field and then enter the Intuit ID.
  • After that, go to the password field and then you have to enter the password.
• And at last, you have to click on the sign-in option.

QuickBooks Login Problem on Chrome

Users face various login issues while login to QuickBooks Online on Chrome. We will give you a solution to fix the problem, first, let us see the list of the issue you may get :

• A loading message prompt on the screen however nothing actually loading.
• Users get a notification message that services are not available
• Sometimes the chrome gets confused and moves the users from the login screen to open a company file and vice versa again and again.
• When you are logging in then QuickBooks is not responding.
• Chrome is showing a loading icon during login but couldn’t able to load anything.
• An unexpected failure occurred in Google Chrome when opening QBO.
• You may see a blank screen on your PC while logging in.
• There may be a loop between the sign-in screen and screen showing or asking for choose company.

Procedure to Fix QuickBooks Online Login Problems on Chrome

If you want to solve the login issue for chrome you will have to take the following given steps.

Solution 1: Steps to Use the Incognito mode of your Chrome Browser

Sometimes chrome used to create a problem at that time you can use the Incognito mode of the chrome browser by the following steps:

• Firstly, you have to open your Chrome browser and then you have to click on the customize and control icon which is present at the upper right corner.
• After this, you need to click on the new Incognito window or you can also press Ctrl+Shift+N from your keyboard at the same time to open Incognito mode or window.
• At last, you have to see on the upper right-hand corner of the Incognito mode in the new window.

Solution 2: Steps to Erase History or Clear Cache of your Web Browser

Old history or cache is also the major cause for slowing down the performance of the browser you are using. So you need to erase the history or clear the cache on the browser as:

• Firstly, you have to open the chrome browser and then you have to go to the three dots which are present on the right-hand side at the top corner.
• After that, you need to click on it and then you have to click on the more tool from the list which will be present to you.
• Now, you need to choose the clear browsing data option and then you have to adjust the time range.
• At last, you need to click on the adjust tab and finally, you have to click on the clear data option.

Solution 3: Steps to Create another Additional Chrome User account

There is another option for resolving this problem is that you can add a new user to chrome and then you can again try to login into the QBO account. For adding the new user you have to:

• Firstly, you have to open the Google Chrome browser and then you have to go to the three dots which are present on the right-hand side at the top corner.
• After then you have to click on the setting option and in the setting option, you have to look for the user option.
• In this step, you need to choose to add a new user to the chrome option.
• Now, you need to choose an icon and then you need to enter the user name and also skip the create a desktop shortcut option and finally click on the create option.
• At last, when you will create a new user, now it will be showing you the chrome home page at the top of the left corner by which you can easily able to switch to the new user.

Solution 4: Steps to Verify the SSL settings of your Internet Explorer

You need to verify the SSL settings of your Internet Explorer or of Mozilla Firefox if the login error is not solved by the above solutions.

Steps to Check SSL Settings for Internet Explorer

• Firstly, you need to open the run box by pressing Windows + R keys on your keyboard and then you need to type inetcpl.cpl and then click on ok.
• After that, now the Internet properties window will get open on your screen and then you have to look for the advanced option.
• Now, you have to scroll to the bottom of the settings window and verify whether the Use SSL 2.0 and Use SSL 3.0 option is selected or not. If not then you have to select these options.
• Then click on ok and then click on the done option.
• At last, you have to try to update it again.

Steps to Check SSL Settings for Mozilla Firefox

• Firstly, you have to launch Mozilla Firefox.
• Then you need to enter the config in the address bar and then you have to press enter.
• After that, you have to write TLS in the search bar and then the name shown should be followed by double-clicking on it.
• Now, you have to type the integer value according to the TLS or SSL version for enabling it and then click on ok.
• At last, you have to close the browser and then reopen it for signing in to QBO.

Solution 5: Steps to Verify and Update other additional Privacy Settings

You need to update and verify the additional privacy settings as:

• Firstly, you need to check that the privacy setting is set to the medium or lower.
• After that, you have to give allowance manually to the QBO website.
• Then you need to enable the cookies.
• At last, you have to close all the browsers and again you have to sign in to the QBO.

Verify Security Settings for Internet Explorer

• Firstly, you need to open the run box by pressing Windows + R keys on your keyboard and then you need to type inetcpl.cpl and then click on ok.
• After that, now the Internet properties window will get open on your screen and then you have to look for the advanced option and then you have to scroll down to the security option.
• At last, you have to uncheck the do not save encryption page. 

Solution 6: Steps to Use Different Web Browser From the Existing One

In this, if chrome is creating the issue in opening the QBO login at that time you can use different browsers like Mozilla Firefox, Internet Explorer, Opera, etc. Because sometimes due to an error in chrome you can’t able to login to QBO. For that time you can use a different browser.

Solution 7: Steps to Restart your System with Internet Modem

You can restart your system with the Internet modem by which your error can be resolved:

• First, you need to turn off the internet modem and then close your system. (But if you are using a wireless connection then you need to unplug the wire of the router)
• You have to wait for few minutes and then you need to turn on the internet and system and also if you are using a wireless connection, then you have to plug the wired router.
• At last, you have to try to login into QBO.

Solution 8: Steps to Clear the Domain Name System or DNS

There are two methods to clear the domain name system. They are for the window and for MAC.

Clear the Domain Name System for Windows

• Firstly, you have to close the browser, and then you need to press the window key from your keyboard.
• After that, you have to go to the search field and there you need to enter cmd.
• Now, you have to go to the comment prompt and then you have to run as administrator.
• In this step, you need to type Ipconfig/flushdns and then you have to press enter.
• After that, you again need to type Ipconfig/registerdns and then click on the enter option.
• At last, you need to close the command prompt window, and then you have to need to try to open QBO.

Clear the Domain Name System for MAC

• In this first, you have to go to the Go menu and then you need to click on the utility option.
• After that, you have to double-click on the terminal and then click on the enter option by typing dscacheutil-flushcache.
• In this step, you need to type sudo killall-HUP mDNSResponder and then click enter.
• At last, you have to close the terminal and then again try to login into QBO.

Solution 9: Steps to Solve QuickBooks Error 504

This error occurs due to a time-out issue. Because of which the users can’t able to login into QuickBooks Online. To solve this issue you can follow some tricks which are discussed below:

• This error can be occurred due to some temporary errors, so you can refresh the page by pressing F5 or you can refresh it by URL.
• You can also restart all the modems and the device you are using and the router connected.
• If the proxy settings do not tamper then you need to set the default settings.
• You can also contact your internet service provider for asking about the 504 gateway error.
• Also check the DNS service you are using is correct or not.

Solution 10: Steps to Solve Oops! Something Went Wrong Error

Sometimes user faces Oops! Something went wrong error even after they have provided the correct ID and password. This can occur due to third-party extension which is also known as IBM security Trusteer rapport. This problem can be solved as:

• Firstly, you have to open the chrome browser and then you have to go to the three dots which are present on the right-hand side at the top corner.
• From there, you have to click on the more tools option and then you have to click on the extension option.
• Then, at last, you have to go to the search bar and there you have to type Security Trusteer Rapport, and then you have to disable it.

But if you forgot the user ID and password you don’t need to worry. You can simply click on the ‘forgot your user id or password’ option on the login page. After that, you just need to enter your mobile number or email id and in some clicks you reset it. You can also try some other ways to do so.

Solution 11: Steps to Solve Getting Spinning Circle On-Screen Error

When users open the QBO they found a spinning circle on their screen as the like page is loading. This problem can be solved as:

• You firstly, need to reboot your system for a while, and then by this, your system will get refresh and the background processes that are creating a sign-in issue.
• Then you need to review your privacy setting on the browser. Then you need to fix it to the medium or the lower and then give access to the QBO website.
• After that, you need to close and then reopen the browser when you will be adjusting your privacy settings.
• Then again try to open the QBO and then try to login into it. But if then also you can’t able to log in you need to reinstall QuickBooks Desktop.

You can also open through the Incognito Window as

• For Google Chrome you need to press Ctrl+Shift+N with the help of your keyboard.
• Then for Internet Explorer or Mozilla Firefox, you need to press Ctrl+Shift+P with the help of your keyboard.
• For Safari you need to press Command+Shift+N with the help of your keyboard.

So these are the solutions by which you can solve your login issue.

User Queries on QuickBooks Online login Problems

Here we mentioned some common Login issues in a form of common queries:

What is Intuit user ID

Quickbooks application is built by the Intuit company. To access any current or future product of Intuit you need to have a user id of Intuit. This id will give you access to all the Intuit products list which includes Quickbooks, TurboTax, and mint. Your account information will be accessible through any Intuit product you may use.

• If you have an account with Intuit then you can take the process further otherwise you have to create an account first. To do so you can click on the ‘create account’ option which is shown below on the same page. 
• You need to give your email address, mobile number, and other details to create an account. You can use this account for all the other powerful products of Intuit. If you update your account on one platform it will be automatically updated at all the other product platforms.
• After entering the user id and password you can successfully access your product without any complications.
• By clicking Sign In, you agree to Intuit’s Terms and conditions and have read and acknowledged their US Privacy Statement.

Are your Information and Data safe

You trust us with your personal and professional financial information when you trust us with any of our products. We know that all this information is very important to you and we will not break your trust and keep all your information and data private. We safeguard that data and respect your privacy by using industry-leading technology and practices. Your privacy rights are always safe with us.

We use the data just to help you reach your financial goals. You can always download, update, and delete your data right from your Intuit Account without having to call or email us.

Are Quickbooks Online and Quickbooks Online login the same

No, Quickbook online is a cloud-based accounting application that allows you to manage all your finances and accounting related activities. On the other side, Quickbooks Online login allows you to access any of the Quickbooks products online which also includes Quickbooks online.

Can I Access the Quickbooks Desktop by Online Login

You might think that Quickbooks Desktop is not a cloud-based technology it is installed separately on the systems in order to be used. As you have the licensed copy of Quickbooks desktop software installed on servers. Thus, you’ll be able to access that software over the internet on a virtual desktop via a secure connection and a web browser remotely.

Conclusion

In this article, you have learned all the solutions for solving the QuickBooks Online login problem. Here are various solutions discussed by which you can easily able to login into QuickBooks Online. If in case you then also face any issue then you can also contact QuickBooks ProAdvisor and then get rid of this problem by getting instant solutions.